This policy applies to all purchases made online at nataliealamein.com.
Full Priced Items
Items that have been purchased at full price are eligible for a refund, exchange or credit note within 14 days of purchase date.
Due to hygiene reasons, we do not accept returns for jewellery, swimwear, bath and body, candles, perfumes or essential oil products.
Please note, we are unable to refund or credit the cost of shipping.
Sale items that are not Warehouse Sale Items, Final Sale or use a Promotional Coupon Code are valid for exchange within 14 days of purchase date.
Warehouse Sale Items, Final Sale or items that require a Promotional Coupon Code are non-exachangeble and non-refundable.
We are unable to refund or credit the cost of shipping.
Jewellery, Swimwear, Wellness, Beauty, Candles and Shoes
Due to hygiene reasons, we do not accept returns for Jewellery, Swimwear, Essential Oils, Perfumes, Candles, Bath and Body products.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
Gift Vouchers are valid for a term of 1 year from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift voucher upon expiry shall be forfeited and will not be refunded or credited. Natalie Alamein shall not be responsible for any damage to, unauthorised use of, loss or theft of, a gift voucher. Available for use on full-priced and sale items.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
- The item/s were purchased from nataliealamein.com
- The item/s are in their original conditions: Unworn, not altered and/or washed.
- All tags are still attached.
- Your Australian order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
- Your item/s was not purchased on sale/promotion.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Natalie Alamein without approval will be returned at the customers’ expense.
Read more about our return policy here.