Terms of Service

This policy applies to all purchases made online at nataliealamein.com.

Full Priced Items

Items that have been purchased at full price are eligible for a refund, exchange or credit note within 14 days of purchase date.

Due to hygiene reasons, we do not accept returns for jewellery, swimwear, bath and body, candles, perfumes or essential oil products.

Please note, we are unable to refund or credit the cost of shipping.

Sale Items

Sale items that are not Warehouse Sale Items, Final Sale or use a Promotional Coupon Code are valid for exchange within 14 days of purchase date.

Warehouse Sale Items, Final Sale or items that require a Promotional Coupon Code are non-exachangeble and non-refundable.

We are unable to refund or credit the cost of shipping.

Jewellery, Swimwear, Wellness, Beauty, Candles and Shoes

Due to hygiene reasons, we do not accept returns for Jewellery, Swimwear, Essential Oils, Perfumes, Candles, Bath and Body products.

Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Gift Vouchers
Gift Vouchers are valid for online purchases only and valid for a term of 1 year from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift voucher upon expiry shall be forfeited and will not be refunded or credited. Natalie Alamein shall not be responsible for any damage to, unauthorised use of, loss or theft of, a gift voucher. Available for use on full-priced and sale items.

Conditions of Return

Please ensure the below conditions are met, before submitting your return request:

  • The item/s were purchased from nataliealamein.com
  • The item/s are in their original conditions: Unworn, not altered and/or washed.
  • All tags are still attached.
  • Your Australian order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
  • Your item/s was not purchased on sale/promotion.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Natalie Alamein without approval will be returned at the customers’ expense.

Read more about our return policy here.

 

Email Subscription 10% Off

Terms and conditions apply. Receive 10% off your first online purchase when you subscribe to our newsletter. Valid on full-price items only, excludes gift vouchers. One use per customer. Offer valid until otherwise withdrawn or extended.

 

Flash sale 20% OFF Sitewide*

Terms and conditions apply. Limited Time Only. Shop 20% off selected items only. Offer excludes Sardinia Sun Garden Party Dress in all colours, Wrap Dress in all colours, Linen pants in black and white only, Luana Collection, La Fleur De Jardin Robe Dress. Enter coupon flashsale20 at checkout. Offer available instore and online. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Natalie Alamein reserves the right to exclude items from sale and/or remove products during the Sale period. Selected items only. Offer excludes already reduced items and gift vouchers. Sale Returns Policy applies. No refunds on sale items.

 

Up to 70% off Instore and Online Sale*

Terms and conditions apply. Limited Time Only. Prices as marked. Offer available in-store and online. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Natalie Alamein reserves the right to exclude items from sale and/or remove products during the Sale period. Selected items only. Sale Returns Policy applies. No refunds or exchanges on sale items. All sales are final.