Terms of Service
This policy applies to all purchases made online at nataliealamein.com.
Full Priced Items
Items that have been purchased at full price are eligible for a refund, exchange or credit note within 14 days of purchase date.
Due to hygiene reasons, we do not accept returns for jewellery, swimwear, bath and body, candles, perfumes or essential oil products.
Please note, we are unable to refund or credit the cost of shipping.
Sale Items
Sale items that are not Warehouse Sale Items or use a Promotional Coupon Code are valid for exchange within 14 days of purchase date.
Warehouse Sale Items or items that require a Promotional Coupon Code are non-exachangeble and non-refundable.
We are unable to refund or credit the cost of shipping.
Jewellery, Swimwear, Wellness, Beauty, Candles and Shoes
Due to hygiene reasons, we do not accept returns for Jewellery, Swimwear, Essential Oils, Perfumes, Candles, Bath and Body products.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
Handmade Jewellery
Please note each and every piece of jewellery is hand-made and due to the use of freshwater pearls and natural stones your jewellery will vary slightly from the image provided online. As there are variations in the natural stones some may appear darker or lighter in colour. If you have a preference, please indicate this in the comments section or contact our team directly and we will endeavour to meet these requests. The small variances and veins throughout the stones are characteristics of natural stones and pearls and are not grounds for an exchange or refund.
Gift Vouchers
Gift Vouchers are valid for online purchases only and valid for a term of 1 year from the date of purchase. Extensions will not be granted. Any unused balance remaining on a gift voucher upon expiry shall be forfeited and will not be refunded or credited. Natalie Alamein shall not be responsible for any damage to, unauthorised use of, loss or theft of, a gift voucher. Available for use on full-priced and sale items.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
- The item/s were purchased from nataliealamein.com
- The item/s are in their original conditions: Unworn, not altered and/or washed.
- All tags are still attached.
- Your Australian order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Natalie Alamein without approval will be returned at the customers’ expense.
Read more about our return policy here.
Email Subscription 10% Off
Terms and conditions apply. Receive 10% off your first online purchase when you subscribe to our newsletter. Valid on full-price items only, excludes gift vouchers and made to order items. One use per customer. Offer valid until otherwise withdrawn or extended. Coupon code must be used at checkout, if code is not entered in at checkout, credit vouchers or refunds for the missed 10% off will not be reversed.