This policy applies to all purchases made online at nataliealamein.com. Please contact our Boutique for more information about our in-store returns policy.
FULL PRICED ITEMS
Eligible items that have been purchased at full price can be offered a refund, exchange or credit note when returned to us within fourteen (14) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.
Due to hygiene reasons, we do not accept returns for jewellery, swimwear, bath and body, candles, perfumes or essential oil products.
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout are non-refundable.
We do not offer refunds or exchanges on any sale items.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request:
• The item/s were purchased from nataliealamein.com
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within 14 days from your delivery date. Your Global order will be returned to us within 21 days from your delivery date.
• Your item/s was not purchased on sale/promotion.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Natalie Alamein without approval will be returned at the customers’ expense.
✕ Warehouse Sale Items
✕ Sale Items
✕ Items purchased with Afterpay or Zippay
✕ Bath and Body
✕ Essential Oils
✕ Gift Vouchers
✕ Pre Ordered Items
HOW TO MAKE A RETURN OR EXCHANGE
- Email firstname.lastname@example.org to let us know what you would like to return, why and if you would like an exchange, credit note or refund.
- Clearly reference your name on your return parcel.
- Ensure the item(s) are in original condition with tags attached.
- If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you.
If this is not included one of our staff members will be in touch to process an additional payment.
- Package up your item(s) securely and send back within 14 days of receiving your order via a traceable postal service. International orders need to be returned within 21 days.
Natalie Alamein is not liable for the loss or damage of goods in return transit. Please use a traceable delivery method and keep a record of your tracking number.
If you would like to personally return your goods to our Newport Beach store you may do so. Once the returns policy has been met, we will be able to provide you with a credit note or exchange. No refunds will be given on the spot and our standard refund processing time of 5 working days applies.
PROCESSING A REFUND, EXCHANGE OR CREDIT NOTE
For refunds, please allow up to 5 working days upon us receiving your parcel to process the refund (excluding delivery charges).
Refunds are reversed onto the original form of payment i.e. PayPal, or the debit or credit card used.
Exchanges received before 10 am AEST, Monday to Friday will be dispatched when possible the same business day. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Credit notes will be added into the system and are valid for up to 1 year from the issue date. Credit notes are delivered by email and contain instructions to redeem them at the checkout or instore.
If the merchandise returned does not meet our Returns and Exchanges Policy your goods will be sent back to you at your own expense.
If you believe something is faulty, so we are able to best assist you please email your order number, images of the fault and a small description to email@example.com
We will then assess the situation and work out the best solution.