When Can I Expect my Order?

Standard within Australia
For metro delivery please allow 3 – 5 business days, and for rural delivery please allow 4 – 7. We advise to allow 5 – 9 business days for deliveries to WA.

Express within Australia
For metro delivery please allow 1 – 2 business days, and for rural delivery please allow 3 – 5.

International
For international delivery please allow 10-14 business days. Upon entering the destination country, international orders may be subject to customs clearance procedures and charges that can cause delays beyond original delivery estimates.

*All parcels are dispatched from our boutique in Newport, Australia. To get an ETA on your parcel we recommend you use Australia Posts postage calculator, see below link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

Will I have to pay for customs and duties?
Unfortunately, Natalie Alamein cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.

Do You Offer Returns/Exchanges?

Online purchases:
For purchases made online, Natalie Alamein offers an exchange on Sale items and refund on Full price purchases, within 14 days of purchase date.
Please Note* Warehouse Sale Items and items marked Final Sale will not be accepted for refund or exchange.
Item/s must be posted back to us, in the original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way.

How do I organise a return?
Email sales@nataliealamein.com to let us know what you would like to return, why and if you would like an exchange, credit note or refund. We will then provide you with a Returns Authorisation (RA) number.

Fill out your returns form and note your RA number.

Ensure the item(s) are in original condition with tags attached.

Are returns free?
The shipping costs incurred for returning item/s to Natalie Alamein for refund or exchange are at your own expense. If you are exchanging please include a pre-paid postage satchel within the parcel for re-shipping your goods to you. If this is not included one of our staff members will be in touch to process an additional payment.

How Do I Change My Order?
If you require any changes to your order including correcting address details and sizing, please contact us immediately at sales@nataliealamein.com and we will try our best to fix this prior to the order being dispatched.

What if my order arrives damaged or faulty?
For faulty items please email us at sales@nataliealamein.com and not Instagram with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.

You will need to return the item in an otherwise original condition.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

When Will My Order be Ready to Pick Up In-store if I select Click & Collect Online?
If you select Click & Collect when ordering online, your goods will be wrapped, packaged and ready for collection immediately. Click & Collect orders must be picked up via our Newport Boutique within 48 hours of purchase or else arranged otherwise.

How Can I Track my Order?
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.

Why didn’t I receive my tracking number?
All tracking details are emailed immediately after your order has been dispatched. If you do not receive a tracking email, please check your spam inbox or contact us at sales@nataliealamein.com.

What Payment Methods Do You Accept?
We accept the following payment methods:

Visa
Mastercard
Afterpay

Why is my Promo Code not working?
If you have been emailed an exclusive promo code, this must be used within 48 hours upon receipt.

What are Pre-Orders?
Pre-orders are items that are currently not in stock but are being made to order and will ship at a later date. If you submit a pre-order, this is treated as an actual order and you will be charged for the item/s and shipping when placing your order. The estimated shipping window will be displayed on the product page. Please note that these dates are subject to change and we may not have an exact arrival date until closer to the time. Customers will be sent regular updates via email. Upon receiving these styles in stock, we will dispatch all pre-orders to our customers as soon as possible, and at that time a new confirmation email will be sent out, containing all tracking information.